Web ID: TSGW6226
    Compensation: Depends on Experience
    Education: Bachelor's Degree preferred
Job Description:

Position Overview
Responsible for providing expert technical support and manage relationships with dealers, distributors and end customers. Serve as a key technical liaison with a focus on the Aftermarket, Distributor and Service Sales and Support markets.

Primary Responsibilities
• Diagnose customer issues and identify the action required (using company databases, customer information, and collaboration with other departments) to reach resolution
• Serve as a primary technical interface for support of installation, configuration, operation and management of products as it relates to instruments, radios and avionics systems
• Assist in the development of technical sales presentations to support customer meetings, tradeshows and conferences
• Monitor field data for reliability trends and proactively coordinate with Quality and Engineering technical teams for root cause analysis and resolution
• Provide feedback to ensure that company is delivering the best customer experience based on quality, innovation, positioning, cost and sales opportunities
• Track and monitor support cases to ensure timely resolution and follow through
• Maintain accurate records of all service/support communications
• Travel up to 15% to meet customer needs

Job Requirements:

• Bachelor’s degree preferred
• Minimum 5 years of aircraft avionics technical support experience
• Extensive knowledge of mechanical systems and avionics components
• Experience in conducting tests and inspections of aircraft avionics and electrical systems to evaluate field function and operation
• Strong problem solving and troubleshooting skills relating to component system, installation and operation
• Experience with FAR Part 145 repair station requirements, FAR Parts 91, 23, 25 operations and current FAA and EASA requirements
• FAA A&P and/or pilot certification preferred
• Excellent verbal, written, interpersonal communication and customer relation skills with the ability to communicate complex technical issues in an easy to understand manner

To Apply: Complete the form below and upload your most current resume.