HELPDESK / IT SUPPORT

    Web ID: TSGW6120
    State:
    Local Location: NULL
    Compensation: $39,000 to $41,000 per year
    Education: High School Diploma
Job Description: Will be responsible for providing fast and useful assistance on computer systems by answering user questions on basic technical issues and offering advice on how to solve them. Helpdesk / IT Support assists in achieving the goals of the IT Department in the operation and maintenance of the personal computer network, hardware, and software applications. Duties and responsibilities Serve as the first point of contact for users seeking technical assistance over the phone or email. Perform remote troubleshooting through applied diagnostic techniques, support software and pertinent questions. Determine a course of action based on the issue and details provided by users. Direct unresolved issues to the next level of support personnel. Provide accurate information to users on IT products and services. Record events and problems and their resolution in logs. Pass on any feedback or suggestions by users as appropriate. Identify and suggest possible improvements to procedures. Assist with day-to-day IT operations including administrative procedures, asset management and inventory controls. Research new technology, stay current on technical literature and industry standards.
Job Requirements: Professional training in network support, with emphasis on help desk. Proven work experience in Technical Support, Desktop Support, IT Help Desk Technician or similar role. Hands-on experience with Windows and MacOS environments. College, trade school or professional training in Helpdesk / IT Support . 2+ years helpdesk experience or other user support role. Must demonstrate tech savvy with working knowledge of office automation products, databases and remote control. Must have a good understanding of computer systems, mobile devices and other tech products. Individual must have the ability to diagnose and resolve basic technical issues. Knowledge of computer hardware and software, including applications and programming.

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